Our Merchandise Return Policy
If there are product complaints reported by your recipient in the Philippines, please contact us at: customercare@ebuyphils.com and we will investigate them promptly.
Merchandise return will be allowed only after receiving our Return Merchandise Authorization Number (RMA) with instructions how to return the merchandise No merchandise is returned without our corresponding RMA. After the merchandise has been received and acknowledged, a refund is made within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below.
EBUY PHILIPPINES CYBERSTORE
ATTENTION: Merchandise Returns Department
116 Edinburgh Street, Greenpark
Pasig City, PHILIPPINES 1612